> ## Documentation Index
> Fetch the complete documentation index at: https://help.redii.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Send a reward and check its status

> Choose a recipient and reward, then follow payment and fulfillment.

Use owner or admin access in your company's employer view. [Activate Flex Rewards](/employers/flex-rewards/set-up-flex-rewards) before purchasing.

## Send one reward

1. Open **Flex Rewards** and select **Send Reward**.
2. Under **Team member**, select the intended recipient. When available, use **Anyone** to enter a recipient's name, email address, and country instead, then select **Select Recipient**.
3. Select **Choose Reward for 1 recipient**.
4. Choose a reward from the available catalog. Review its description and terms for the recipient's country.
5. Check the recipient and select a **Denomination** or enter an **Amount** if the reward offers a choice. Add a **Message to recipient (optional)** if needed.
6. Review the reward amount, processing fee, and **Total**, including the currency shown. Select **Continue to payment**.
7. Complete the payment form and wait for its result. A successful payment does not by itself confirm delivery.

For multiple team members, review every recipient and country. The available rewards and checkout steps can differ; the app may ask you to choose rewards separately for different countries.

## Check the order

1. Select **Order History**.
2. Find the order. Use the **Fulfillment** filter when needed.
3. Open the order to review the recipient, **Fulfillment Status**, reward amount, and payment details.

Statuses can include **Awaiting payment**, **Processing**, **Ordered**, **Delivered**, and **Failed**. Use the current status in the order; do not assume that payment success means the recipient has redeemed the reward.

## If something goes wrong

Check **Order History** before starting another purchase when a payment result is unclear. Follow the displayed error, or [contact support](/contact-support) with the order details if payment or fulfillment needs investigation.

Delivery, redemption, and expiry depend on the reward. Use its displayed terms; this guide does not promise a delivery time or a refund.

For a group or multiple countries, follow [Send rewards to multiple team members](/employers/flex-rewards/send-bulk-rewards). That guide explains covered recipients, split sends, and checking the combined charge.