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As a member, open Profile Settings from Member Hub. The personal account page contains Personal details, Work email, and Password.

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Edit personal details

  1. Select Edit beside Personal details.
  2. Check First name, Last name, Personal email, and Phone. Use a personal email you can still access if your employment changes.
  3. Select Save changes and look for Saved. Select Cancel to leave the form without saving.
Example profile form: update your personal contact email, ask your employer about an incorrect residential country, then select Save changes.
Example profile form: update your personal contact email, ask your employer about an incorrect residential country, then select Save changes.
Members cannot edit Residential country from this form. Ask your employer to check an incorrect country or employment detail, such as department or job title. If a change does not save, read the error before trying again.

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Complete a personal-email prompt

Retirement Benefits may ask you to confirm or verify your personal email separately from saving the profile. Follow the prompt shown in your account:
  • If it says Confirm your personal email, check the displayed address and select Yes, that’s correct or Confirm — this is my personal email, whichever appears. Use Use a different email if the address is wrong.
  • If it offers Send verification link, send the link, open the email at the displayed personal address, and follow it. Sign in to the same Redii account if prompted. Personal email verified confirms completion.
For a verification link that does not work, use Send a new link or return to the email prompt. Check the address first, use the newest message, and check your spam folder. Wait for any resend countdown shown before trying again. Updating your email can require a new confirmation or verification. A personal email matching your work email may become unreachable when you leave. Update it if you have another address you intend to use for contact.

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Work email and password

Work email is your primary login email and is managed by your administrator. Saving a personal email does not change this login address. Ask your administrator about a work-email change or access after leaving. To change your password while signed in, select Change password in Password and check the inbox for your login email. Follow Reset your password to finish. If you cannot sign in, start from that guide instead. For an account or verification error you cannot resolve, contact Redii support.