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Use owner or admin access in your company’s employer view. Activate Flex Rewards before purchasing.

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Send one reward

  1. Open Flex Rewards and select Send Reward.
  2. Under Team member, select the intended recipient. When available, use Anyone to enter a recipient’s name, email address, and country instead, then select Select Recipient.
  3. Select Choose Reward for 1 recipient.
  4. Choose a reward from the available catalog. Review its description and terms for the recipient’s country.
  5. Check the recipient and select a Denomination or enter an Amount if the reward offers a choice. Add a Message to recipient (optional) if needed.
  6. Review the reward amount, processing fee, and Total, including the currency shown. Select Continue to payment.
  7. Complete the payment form and wait for its result. A successful payment does not by itself confirm delivery.
For multiple team members, review every recipient and country. The available rewards and checkout steps can differ; the app may ask you to choose rewards separately for different countries.

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Check the order

  1. Select Order History.
  2. Find the order. Use the Fulfillment filter when needed.
  3. Open the order to review the recipient, Fulfillment Status, reward amount, and payment details.
Statuses can include Awaiting payment, Processing, Ordered, Delivered, and Failed. Use the current status in the order; do not assume that payment success means the recipient has redeemed the reward.

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If something goes wrong

Check Order History before starting another purchase when a payment result is unclear. Follow the displayed error, or contact support with the order details if payment or fulfillment needs investigation. Delivery, redemption, and expiry depend on the reward. Use its displayed terms; this guide does not promise a delivery time or a refund. For a group or multiple countries, follow Send rewards to multiple team members. That guide explains covered recipients, split sends, and checking the combined charge.